FAQ

Booking

Which plan should I choose?

We recommend the Plus plan (5 crates) for studios and hall rooms, the Pro plan (10 crates) for most HDB moves, and the Pro Max plan (20 crates) for larger homes. If you are unsure which plan suits your move, please WhatsApp us at +65 8255 5510 and we will be glad to advise.

How long may I rent the crates?

Every plan is available for a rental period of 7, 14 or 21 days.

What if I need more than 20 crates?

You may add more than one plan to your cart by adjusting the quantity. For example, 2 × Pro Max provides 40 crates and 3 × Pro Max provides 60 crates.

Can I extend my rental?

Yes. Please contact us before your collection date. Extensions are subject to availability and additional charges.

Delivery & Collection

Are delivery and collection included?

Yes. Delivery and collection are free on every plan. We serve Singapore addresses only.

When will you deliver and collect?

Delivery and collection take place at any time between 10am and 6pm on your chosen date. We do not offer fixed time slots.

How soon can I receive my crates?

Please book at least 1 day in advance. The earliest available delivery date is the following day. Bookings may be made up to 60 days in advance.

What happens if no one is present?

Please ensure that someone is present at the address. If we are unable to deliver or collect because no one is there, a re-delivery or re-collection costs S$20.

Where do I enter my addresses?

You will enter two addresses during booking:

Collection address (where we pick up the empty crates at the end of your rental): enter this on the plan page, together with your delivery date, before adding to cart.
Delivery address (where we drop off the crates): enter this at checkout.

If both are the same, simply enter the same address in both places.

Can you collect from a different address?

Yes. Simply enter the collection address on the plan page when you book. Your delivery address is entered separately at checkout.

The Crates

What are the dimensions of the crates?

Each crate measures 60 × 40 × 45 cm (L × W × H) and holds approximately 90 litres.

Do I need packing tape?

No. The crate lids interlock, so no tape is required. Zip ties are available upon request to secure the lids for added security.

Is a dolly included?

Yes. A moving dolly is included for your full rental period.

Do I need to return the 220L moving bags?

No. The 220L moving bags are yours to keep.

What must be returned at collection?

All crates and the dolly must be returned at collection.

What if a crate is lost or damaged?

Lost or damaged crates are charged at S$50 each. Please refer to our Rental Terms for full details.

Payments & Cancellations

What payment methods do you accept?

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay securely online at checkout. If you prefer to pay by PayNow, please WhatsApp us at +65 8255 5510 and we will arrange your booking manually.

What is your cancellation policy?

Cancellations made at least 48 hours before your delivery date receive a full refund. Cancellations made within 48 hours of your delivery date receive a 50% refund. Same-day cancellations are not eligible for a refund. Please see our Refund Policy for full details.

How do I change or cancel a booking?

Please WhatsApp us at +65 8255 5510 to change or cancel your booking.

When will I receive my refund?

Approved refunds are returned to your original payment method within 7 working days.